Customer Service

  1. Transition Management: Whether you’re using Pharmacy Services for the first time or transitioning from another pharmacy, we will assign an Account Manager who will work closely with you and your staff to ensure a smooth and seamless transition. Your Account Manager will visit your site, meet those individuals who he/she will be working with and generate an in-depth understanding of your facility’s unique needs.
  2. Insurance Contracts: Medical Arts LTC Pharmacy is contracted with most major insurance plans, including AHCCS, ALTCS and Medicare Part D plans.
  3. Statewide Delivery as well as 24 / 7 pharmacy support is available to all of the communities we serve.
  4. Introductory Call for New Residents:When a new resident is added to our service, they or their responsible party will receive a call from us which:
    • Introduces them to our company.
    • Provides contact information for any pharmacy related questions.
    • Provides a detailed explanation of our invoice.

    This proactive approach reduces the chance of your receiving phone calls regarding medication or billing questions.